Human Resources Manager

The Human Resources Manager is responsible for administering the Bank’s human resources functions; new hire orientation and exit interviews; employee communications, benefits, training, maintaining employee files and records; employee counseling and supervisory assistance; payroll; etc. The position is also responsible for assisting executive officers in maintaining employee affairs; ensures various administrative and internal activities or projects run smoothly and efficiently; provides leadership, support, and training throughout the organization as required; researches and writes various human resources-related policies, procedures, and other related documentation or materials.

Assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.


  1. Manages the development, enhancement, and support of human resources related products, services, and programs.
  2. Manages employee and internal affairs of a diverse and/or sensitive nature under the direction of senior management; ensures various administrative and internal activities, projects, and communications run smoothly and efficiently
  3. Assures audit compliance and procedure quality control through the development, implementation, and maintenance of policies, procedures, and other related infrastructure documentation; interviews personnel to obtain requested data or draft materials; recommends improvements and corrective actions to increase efficiency and improve productivity; and ensures compliance with state and federal regulations.
  4. Responsible for recruiting (e.g., posting positions, soliciting resumes, preparing advertisements); works closely with the hiring manager in selecting candidates; prescreens candidates and schedules interviews, attends interview; prepares offer letters.
  5. Performs new employee orientation; reviews Bank policies (Employee Handbook, Business Continuity/Disaster Recovery overview, information security overview, etc.) and assigns Bank policies that must be read within 30 days; prepares new hire documentation and creates the employee file.
  6. Reviews insurance plans (medical, dental, vision, short-and-long term disability, life insurance, etc.) and verifies enrollments have been completed.
  7. Analyzes insurance programs annually and makes recommendations to senior management; implements changes; assists with resolving employee insurance problems.
  8. Reconciles insurance billings; resolves discrepancies.
  9. Assists the Chief Financial Officer in completing the Section 125 questionnaire.
  10. Reviews 401k tests (i.e., Top Heavy Test) and keeps management informed if adjustments need to be made to bring into compliance.
  11. Reviews performance evaluations by managers and makes recommendations before presentation to employees.
  12. Performs exit interviews and collects bank property for termed employees; works with IT Coordinator to terminate computer and software application access.
  13. Assists the PEO in managing unemployment claims, hearings, or litigation.
  14. Assists the PEO in managing workers compensation claims.
  15. Prepares payroll, reviews timesheets, time off requests, and other changes for accuracy.
  16. Responsible for investigating reports of ethics violations and other complaints; generates reports for senior management and/or the Audit Committee.
  17. Investigates complaints filed by employees; writes verbal or written warnings when applicable and enforces other forms of disciplinary action as needed.


The environment for this position is a clean and comfortable non-confined office type setting, allowing the incumbent freedom to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc.

The incumbent in the course of performing this position, spends time writing, typing, speaking, listening, lifting (up to 25 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.

The incumbent for this position may operate any or all the following: telephone, copy and fax machines, adding machine (calculator), scanner and image systems, scanning equipment, computer terminal, and related printers, or other equipment as directed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is primarily a sedentary position that requires extensive computer work. While performing the duties of this job, the incumbent is frequently required to stand, sit, and use hands to type, reach with hands and arms and talk and hear. The team member is occasionally required to walk, stoop, and kneel. The team member must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus such vision.


These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

  • Bachelor’s degree from an accredited college or university and five (5) or more years of experience in human resources management and supervision or related experience; or the equivalent combination of education, training, and experience. Educational experience, through in-house training sessions or formal school or related curriculum, should be applicable to business, human resources, or financial industry.
  • Advanced experience, knowledge, and training in progressively responsible human resources management or supervisory activities.
  • Mastered knowledge of human resources, labor laws, and related state and federal laws and regulations.
  • Working knowledge of state and federal banking compliance regulations, Bank policies and procedures, and Bank products and services.
  • Excellent social skills to deal with officers and employees on matters of a confidential or sensitive nature; ability to deal with complex employee problems involving multiple facets and variables in non-standardized situations; advanced listening, retention, and tact and diplomacy skills.
  • Proven ability to effectively train and instruct others in a formal classroom or one-on-one environment.
  • Working knowledge of operations, lending, and accounting activities and terminologies.
  • Exceptional organizational and time management skills with the ability to provide leadership, management, and training for bank employees using positive management techniques to ensure maximum productivity; demonstrates ability in organization and delegation skills; ability to prioritize and follow through on work assignments with minimal direction; meets deadlines.
  • Exceptional verbal, written, and interpersonal communication skills, including the ability to apply common sense to carry out instructions and instruct others, write reports, correspondence, and procedures, and speak clearly to customers and associates.
  • Thorough understanding of management procedures; ability to plan Bank activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish Bank activities; effectively staff (selecting, training, and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action, and rewarding employees as appropriate).
  • Strong project management skills and ability to gather data and prepare reports for senior management, auditors and examiners, and managers.
  • Ability to make sound decisions to protect the bank from exposure to loss or fraud.
  • Demonstrates high level of accuracy and attention to detail.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
  • Intermediate math skills with ability to calculate interest, commissions, proportions, and percentages; locates routine mathematical errors.
  • Demonstrates dependable behavior through good attendance and adherence to department scheduling.
  • Ability to exercise discretion to maintain absolute confidentiality over customer information and Bank business activities.
  • Strong computer skills, utilizing core system applications, spreadsheet and word processing applications, industry specific software applications, and internet skills.
  • Works with little or no direct supervision to accomplish department objectives and goals. Chief Financial Officer oversees the results of the work.

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